We Want Every customer to be 100% Happy With the Equipment They Purchase!
In the CCTV Market some equipment is advanced and requires skills to install and setup correctly.
Our installers are UNV certified and are always willing to help out when they can.
Please contact us with any issue and give us a chance to help before asking for a return.
We are a small business and are always willing to spend the time to help customers in store , onsite or over phone / email.
IF you are unsure if the equipment is going to work with the current system you have in place.
Please contact us first and we can do the research for you.
Video Quality , Most of our cameras are setup on Demo.
OR Demos can be found on YouTube. (We can Email a Link to Videos we posted)
Most cameras we sell , the resolution can be adjusted to work with most systems.
Shipping. **(We Are A Small Business)**
.
We Ship With Canada Post for 99% of the orders. (With Tracking #)
Because we are a small business , (We have been in business since 1987)
As of the time witting this.
We normally Recommend in store purchase if you are local. (pre pay & pickup and Save 3%)
Our online Website has never had online shopping until 2024.
Over the years we have shipped Hundreds of packages.
because we are a small business shipping / Processing time.
Will take longer than most “big box stores”
Free Shipping on most orders (Under 100LBS) For orders over $2500
This is for Canada Post Normal Shipping Locations only.
Shipping / Shipping Time.
Because We Are A Small Business & The Main / Only Authorized UNV Dealer In Manitoba.
We Stock Most UNV Uniview Equipment
Special order / Or On order Items normally take 1-2 Weeks to get in.
Shipping time Depends on the QTY of the order.
We normally stock a Good Amount of cameras & NVR units , but at the same time we have an retail store.
**Depending on how the order was paid , And the risk assessment provided by our payment company.**
Some orders will require extra email / Phone Verification for larger orders.**
This can add to shipping delays
Shipping time for Most Bullet , Dome , Turret cameras & Essential 501 , 301 Advanced Series 302,304 NVR /XVR
1-3 Business Days To Process order & order will be ready to Ship/Dropped off at canada post (Local Pickup can be Quicker)
Higher End PTZ Cameras , Professional Series NVR. & Large orders.
2-7 Business Days To Process Order and order will be Ready to Ship/Dropped off at canada post (Local Pickup Can be Quicker)
IF we do not have the QTY Required for the product instock , We will Air Ship From UNV Canada.
IF for any reason the order will be late , or the QTY Require is not available.
We will contact you by Email or Phone ASAP and can recommend another model.
We Can also Ship with Purolator, UPS But because we are a small business this will take extra time.
If you are Remote (Up north) We can also ship with perimeter airlines
This would be By Request only. (Best to call or email)
Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a “full refund” But normally we can do a exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Unless the manufacturer requests it.
Click for the UNV Customers Support link.
There are certain situations where only partial refunds are granted: (restocking Fee 20%) (D.I.Y Kits are 30% Restock Fee)
- Used Cameras that have been mounted. (Please check compatibility with short cable first)
(Unhappy with picture quality please email us first , as ALL cameras we sell have options to change the default setting.
Many cameras come set to default and most of the time it is very recommend to adjust settings - XVR / NVR that have been setup already to Accounts. (Please factory default systems or remove passwords before return)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. *(Cannot Be Returned)*
- Any item that is returned more than 30 days after delivery
Additional non-returnable items:
- Damaged Equipment used for Testing & Any Item from 75% off Zone
Damaged / Modified Equipment (Painted Cameras)
Used Cable / Cables that are Open and was Unrolled (Make sure to buy the right size , or longer than needed)
One Time use Connector end Cannot Be returned if Bag is open. (Unless They are Defective)
USB / Micro SD Cards If opened , Hard drives are Non-Returnable even if not opened.
Labour Discounts will be Provided within a 30-day if you decide you want to “change / Upgrade cameras
*We offer 1 Year Warranty on Installations* Talk to Sales Rep for more info / See Instore / Install Page - Damaged Equipment used for Testing & Any Item from 75% off Zone
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Sale items in the 75% off Zone cannot be refunded are are final sale.
RMA ,Exchanges/ Warranty Repairs
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email
We Repair Most Equipment in store. (Local Drop-off is available)
UNV Cameras & NVR/XVR have 3 year warranty.
PTZ UNV cameras are 2 year warranty.
Shipping Returns / Warranty work
To return your product, Email us for RMA # First.
you should mail your product to:
RMA#XXXXX
EyeSee Computers
485 ST.MARY’S ROAD
Winnipeg Manitoba
R2M-3L1 Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us at eyeseecomputers@gmail.com for questions related to refunds and returns. or Shipping. ?
Information We Collect?
We collect information from you when you register on the site, place an order, enter a contest ,n such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Credit card Processing is Done By The Square plugin.
We Do Not Disclose The Information We Collect To Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information